Return Policy

Thank you for shopping with us at [ShopperMall]! We strive to ensure your complete satisfaction with every purchase made on our website. However, we understand that there may be instances when you may need to return or exchange a product. To ensure a hassle-free return process, please review our return policy below:

1. Eligibility for Returns/Exchanges:

- Products purchased from our website are eligible for return or exchange within [ 7days] from the date of delivery.

- The product must be in its original condition, unused, and in the same packaging as received.

- Personalized or customized items cannot be returned or exchanged, unless they are defective.

2. Return Process:

- To initiate a return or exchange, please contact our customer support team via [Whatsapp], providing the order number, product name, and reason for the return/exchange.

- Our customer support team will guide you through the process and provide a Return Authorization Number (RETURN) if your return is eligible.

- Pack the product securely in the original packaging, including all accessories, manuals, and any freebies that came with it.

- Clearly write the RETURN on the top of the packaging to expedite the return process.

- Ship the package back to us using a reliable courier service at your expense. We recommend using a service that provides tracking information.

3. Refund/Exchange Process:

- Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

- If the return is approved, we will issue a refund to the original payment method or provide store credit, based on your preference.

- In case of an exchange, we will ship the new product to you within [number of days] days, subject to availability.

- If the returned product is deemed ineligible for return/exchange, we will contact you to discuss the available options.

4. Refund Timeline:

- Once approved, refunds will be processed within [ 30Days ] Please note that the actual refund processing time may vary depending on your bank or payment provider.

5. Return Shipping Costs:

- For eligible returns/exchanges due to manufacturing defects or errors on our part, we will bear the shipping cost.

- For all other return or exchange reasons, including but not limited to change of mind or size mismatches, customers are responsible for the return shipping charges.

6. Damaged or Defective Products:

- If you receive a damaged or defective product, please contact our customer support team within [ 2 days] of delivery with relevant details and supporting photos.

- We will arrange for the product to be returned at our expense and provide a replacement or a refund, as per your preference.

Please note that this return policy is subject to change without prior notice. We encourage you to review it periodically for any updates.

If you have any further queries or need assistance regarding our return policy, please do not hesitate to contact our customer support team.

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